FAQs

  • Will the package display the product details?
    To keep in mind the privacy concerns of our customers, our outer packaging will not display the product or give a hint of the inner contents of the product nor would there be any title or name on the outer packaging. 
  • Can I return the nightdress if it does not fit?
    Yes you can, but thongs with our babydoll lingerie is a non returnable product due to hygiene issues. 

  • Replacement available?
    No, Currently we are not providing replacement, you can return the product and we issue a full refund for the same. You can order the replacement product again in order to get the correct product. 

  • Which size is suitable for bust 38?
    We have our size chart updated, please have a look - Link 
  • Does Babydoll lingerie come with panties or not??
    Babydoll Lingerie comes with a matching thong.
  • Can I return if size issues?
    Billebon accepts returns for bras and nightwear sets like pyjama, Kaftans, Babydoll, and shorts sets. You can refer to the return policy or contact us for more information on the same. We recommend you make purchases based on our size chart to avoid any inconvenience.
  • Can it ship without a price tag and invoice? Don't want to show the price.
    We can ship without a price tag and invoice on your special request.
  • Gift wraps available?
    Yeah we do gift wraps on special requests.

  • How do I place an order?
  1. Select the product which you are going to buy.
  2. Select your appropriate size.
  3. If you don’t know your size, you can use our size chart.
  4. Click “Add to Cart” and place the order.
                                  OR
      You can click on “Buy it Now”                  
  5. Enter your shipping address with other details, Select the mode of payment
  6. Note your order number.
  • Do I need to create an account on Billebon to place an order?
  1. Click Account at the top right side of the page.
  2. Click on Don’t have an account? Create One
  3. If you have one account, then Login
  • Can I change/cancel my order once it has been dispatched?
    We regret to inform you. It becomes more difficult for us to cancel/ change an order after   it has been dispatched. We would like to recommend that you cancel/change your order within 24 hours of placing it. For more details, please contact us at Support Portal. Once the order is dispatched from our warehouse we cant cancel the order - You can reject the order once you receive the delivery.
  • Can I change my delivery address or mobile number once the order has been placed?
    We would like to recommend that you can change the delivery address or mobile number before it gets dispatched from our end ( usually before 12 AM ) . For more details, please contact us at Support Portal.
  • How do I track my order once it is placed?
    Each order receives a tracking number before leaving the facility via Message and Email on your registered mobile number and Email Id. From the moment it leaves our doors to the time it reaches yours, you'll be updated about the location of your package.

  • My order has failed but my money has been debited from my account.    Now what should I do?
    If the money has been debited from your account then you should contact your bank, where you have made the payment, they will return your amount within 7 days.
    You can place the order again with us for your product.