FAQs

Consider factors like pillow material, size, and shape. Memory foam, inflatable, and microbead pillows are popular choices. Choose one that suits your preferences and travel style.

Most neck pillows come with removable and washable covers. Refer to the product description.

Our car pillows are designed to be versatile and fit most car seats and models.

Yes, we provide special pricing for bulk orders. Please contact our customer support team at +91 9289017546 for more information and a customized quote.

Using our travel accessories, such as neck pillows, can help improve your comfort during travel, reducing the risk of neck and back strain. However, for specific health concerns, please consult with a medical professional.

We offer customization options for certain neck pillows. Please contact us for more details.

Absolutely. If your product arrives damaged or defective, please contact our customer support team immediately, and we will arrange for a replacement or a refund.

To keep in mind the privacy concerns of our customers, our outer packaging will not display the product or give a hint of the inner contents of the product nor would there be any title or name on the outer packaging.

We can ship without a price tag and invoice on your special request.

Yeah we do gift wraps on special requests.

1. Select the product which you are going to buy. 2.Choose your preferred color. 3.Click "Add to Cart" and place the order. OR You can click on "Buy it Now" 4.Enter your shipping address with other details, Select the mode of payment 5.Note your order number.

1.Click Account at the top right side of the page. 2.Click on Don’t have an account? Create One 3.If you have one account, then Login

We regret to inform you. It becomes more difficult for us to cancel/ change an order after it has been dispatched. We would like to recommend that you cancel/change your order within 24 hours of placing it. For more details, please contact us at Support Portal. Once the order is dispatched from our warehouse we cant cancel the order - You can reject the order once you receive the delivery.

We would like to recommend that you can change the delivery address or mobile number before it gets dispatched from our end ( usually before 12 AM ) . For more details, please contact us at +91 9289017546

Each order receives a tracking number before leaving the facility via Message and Email on your registered mobile number and Email Id. From the moment it leaves our doors to the time it reaches yours, you'll be updated about the location of your package.

You can cancel your order before it is shipped by logging into your Billebon account or contacting our customer support team. Once shipped, cancellations are not possible.

Once shipped, you will receive a tracking link via email. You can also check the status in your Billebon account.

Please check your tracking link for updates. If there’s no update, contact our support team for assistance.

If delivery fails more than twice, the package will be returned to us. You can request reshipment by contacting our team.

Delays sometimes occur due to logistics. Please track using the provided link or contact us for quick resolution.

Yes, exchanges are available within 7 days for unused and undamaged products.

If the money has been debited from your account then you should contact your bank, where you have made the payment, they will return your amount within 7 days. You can place the order again with us for your product.

No, returns and exchanges are valid only for purchases made directly on the Billebon website.

Yes, Billebon offers multi-use cushions like wedge pillows and lumbar cushions, which can also support maternity needs.

Billebon pillows are designed with ergonomic balance — firm enough to support your neck and spine, yet soft enough to ensure comfort. We also offer memory foam, fiber-filled, and orthopedic variants for different preferences.